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Winter Flavors

FAQS

How Can We Assist?

FAQ: FAQ

HOW DO I REHEAT THE PRODUCTS?
我如何重新加热产品？

Product that are frozen packed has to be defrost then simply reheat up in cooking pan or pots and serve.
冷冻包装的产品必须解冻，然后在烹饪锅或锅中重新加热即可食用

WHAT ARE THE PAYMENT OPTIONS?
有哪些付款方式？

Currently we can accept credit card, debit card payment online or Cash payment on delivery. If u would like to make payment via bank transfer please

  1. complete your order

  2. Select Cash on Delivery in payment page

  3. Bank transfer order amount to MAYBANK Account 112482054639 (cheah kheng ghee)

  4. WhatsApp or Telegram bank transfer receipt and state the order no to 016-3211050.

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目前，我们可以接受信用卡、借记卡在线付款或货到付款。 如果您想通过银行转帐付款，请

1.完成您的订单

2.在付款页面选择货到付款

3.银行转账订单金额至 MAYBANK Acc:112482054639 (cheah kheng ghee)

4.WhatsApp 或 Telegram 银行转账收据，并在 016-3211050 中注明订单号。

WHAT IS YOUR RETURN POLICY?
你们的退货政策是什么？

we gladly accept returns of products that has been damaged due to improper packaging for exchanges . Please inspect the products when receiving the delivery.
Product which is already opened and reheated without the packaging are not eligible for returns or refunds. However if we identify any batches of product that does not meet our quality of taste control we will issue a recall on the product and gladly exchange them with the new one.
As a company that cares about our food quality, please feel free to contact us if u encounter any issues with our products.
我们很乐意接受因包装不当而损坏的产品的退货换货。请在收货时检查产品。 没有包装的已经打开和重新加热的产品不符合退货或退款的条件。但是，如果我们发现任何批次的产品不符合我们的口味控制质量，我们将召回该产品，并乐意将其更换为新产品。 作为一家关心我们食品质量的公司，如果您遇到我们产品的任何问题，请随时与我们联系。

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